سياسة الطلب

At Velora, we make sure that every piece you receive reflects the quality and sophistication we believe in.

• All abayas are custom-made to ensure precise details and high-quality execution.
• Order processing time: 7 to 14 working days (excluding Friday and Saturday). The time may vary depending on seasons and discounts.
• Please note that we do not accept modifications or cancellations of orders after they have been confirmed.
• The colors may differ from the images shown on the website depending on the lighting during photography or the screen resolution, and this is not considered a defect in the product.
• If the type of fabric used is unavailable, it may be replaced with a higher quality material.
• Minor excess threads are not considered a manufacturing defect.

After-sales service:

• In case of any manufacturing defect in the part, please contact us within 24 hours of receiving the order, attaching photos showing the problem, and the part will be repaired or replaced at no additional cost.