Terms and Conditions
Latest version (May 23, 2025)
introduction
We appreciate your visit to the "VELORA veloraline.com" store.
VELORA, through its owner, offers online sales of products including abayas and other items. These terms and conditions govern the legal relationship between VELORA and its users. Please read these terms carefully before using the store or ordering any of our products available through it.
(1) Definitions
"VELORA," "the store," "we," or "our" refers to veloraline.com.
Designed as an online store called "VELORA" in the Kingdom of Saudi Arabia.
"User," "you," or "your" refers to the person who uses, visits, orders products from, visits, accesses content available through the VELORA store, inquires about our products, or contacts us about the store or any of its services or products.
"Buyer" refers to any person who uses the store for the purpose of purchasing products available through it in accordance with the terms and conditions of this agreement.
"Products" refers to all products offered for sale online by the VELORA store, subject to the terms of use and privacy policy, which include (abaya products and other products).
"Order" refers to the products that the buyer has decided to purchase through the store and has already submitted a purchase order for.
"Shipping" refers to the shipping and delivery of products that the buyer has decided to purchase through the VELORA store, in accordance with the shipping policy adopted in this agreement.
"Return" refers to the process of returning or exchanging products after they have been received by the buyer. The request is submitted in accordance with the terms and conditions of the return policy adopted in this agreement.
"Agreement" refers to this document and its terms and conditions, as well as the privacy policy.
"Laws" refers to the laws in force in the Kingdom of Saudi Arabia.
(2) Description of services
· We present the "VELORA" store as an online store for selling products offered for sale through it online.
· We provide the buyer with the ability to access the product page and find out the product type, VELORA, colors and size, add the product to the cart and then place the purchase order.
The store allows the buyer to pay electronically through the store, which are secure payment methods suitable for all our users.
The store provides shipping services to buyers through reputable shipping companies, in accordance with the store's shipping policy.
The store provides product return services in accordance with the return policy adopted by the store within these terms and conditions.
The store offers membership registration for store users, and membership provides many features that may not be available to the regular visitor.
(3) Legal capacity
The user must have the necessary legal capacity to conduct legal transactions and enter into electronic contracting processes for purchasing products and using online stores.
The minimum age required to use the store must be 18 years or older. Therefore, the user must be at least eighteen years old and have the ability to distinguish and fully understand all of his legal actions.
If the user is under eighteen years of age, they must use the store under the supervision of a parent, and in this case, the parents bear all the consequences arising from the minor's use of the store or ordering products through it.
(4) Account Registration Requirements
The user can register his account with the store, which allows him many different advantages and services such as (buying products through the store, tracking orders, confirming shipping requests, communicating with us about products, reviewing the history of old orders, viewing invoices, and other features).
· To register for membership in the store, the user must provide us with their email address and register the account through the store's registration page.
The user must register for membership with the VELORA store using an email address belonging to him, so that he can receive any notifications sent to him from the VELORA store.
The user must register for membership in the VELORA store with correct and accurate data, and any information provided is at the user's own risk, without the store bearing any responsibility for the consequences thereof.
· Any user is prohibited from registering with us with more than one account and we will delete all accounts if we discover this.
The buyer must keep his username and password confidential and not disclose them to others. In all cases, the buyer is responsible for all transactions that take place through his account in the store.
Membership in the store is offered on a license-to-use basis, and therefore we have the right to withdraw this license and terminate the use of the membership at any time and without giving any reasons.
(5) Terms of Use
Products are provided through the store in accordance with the laws in force in the Kingdom of Saudi Arabia, and therefore you are bound by these laws regardless of the country you belong to.
The user must be legally eligible to enter into this agreement with us, and must have reached the legal age required to enter into online purchases through the store in accordance with applicable laws.
Any information required by the store must be entered correctly, and you are responsible for its accuracy, quality, timeliness, and legality, and you are obligated to update it whenever any change occurs.
· The store must be used legally and in accordance with the goals and purposes announced by us, and this use must be serious, and users must refrain from using the store for purposes of deception, fraud, illegal communication, fictitious communication, or harming any party.
The user must notify us if any illegal practices or activities are discovered through the store.
The user must maintain the store's reputation and not harm the store directly or indirectly, nor cause us direct or indirect damages, nor cause us any legal claims.
· The ratings and comments provided by the buyer through the store must be honest and legal and must not include any infringement on the store, companies or other parties.
· The content provided by the user through the store must be legal and must not infringe upon the rights of others.
· The "VELORA" store reserves the right to make any modifications or changes to its store and to the policies and agreements related to the "VELORA" store, including the terms and conditions.
(6) Limits of Use
· The store must be used within the limits of the purposes announced through these terms or those announced through the store pages, and our services must be used in good faith and without manipulating the store or its customers in any way.
· The store must be used legally and legitimately, and any actions that could expose the store to legal liability are strictly prohibited.
· Reselling any part of the store or exploiting it commercially and profiting from it is prohibited, except for activities authorized by us.
· The store reserves all its legal rights in the event that any of the store's users violate our legal and legitimate rights or our rights stipulated in this agreement.
The texts, graphics, photographs, logos, illustrations, annotations, data, and other materials provided by us on or through the "VELORA" store services, as well as their selection, compilation, and arrangement, may contain errors, omissions, typographical mistakes, or be outdated. The store may change, delete, or update any content at any time without prior notice.
The content is provided through the VELORA store for informational purposes only, and for the purpose of providing our services exclusively, and may not be allocated to any content, sites, or entities not affiliated with us.
(7) Purchase orders
We allow customers to purchase through the store, subject to the following conditions:
· VELORA store promotes its products available through the store through any electronic or physical means.
The buyer enters the store and browses the available products, and then submits a purchase order through the store.
The purchase order must include the following information:
- Log in to the store or register a new account with the store.
- Buyer's details.
Shipping address.
- Method of payment or settlement.
- Shopping cart (product image, name, type, quantity, price, total).
- Order notes "if any".
· The store has the right to contact the buyer before delivering the products for shipment to verify some of the buyer’s private data or the seriousness of the purchase request.
· The store has the right to cancel purchase orders submitted by the buyer if we cannot verify any data for the buyer or if we see that the order may cause any harm to us.
The store has the right to cancel the order if the buyer does not comply with any of the conditions contained in this agreement, or if the buyer’s address cannot be located or if the buyer does not respond to the shipping representative, while the store retains its right in this case to any compensation due.
· The store provides products as they are available through the store at the time of purchase and with the specifications advertised through the store.
The store is not obligated to provide any additional features or characteristics in the products after they have been delivered to the buyer.
· The store is not responsible for any fraudulent activities in marketing or promoting products that the buyer requests to purchase through the store.
(8) Buyer's conditions
· The buyer must be legally eligible to place an order to purchase products through the store.
The buyer must register an account with the store in order to be able to place orders online through us and track the order delivery stages.
The buyer must review the specifications of the products advertised through the store before submitting a purchase order. The order is considered final and constitutes acceptance of the product. Returns are only accepted in accordance with our approved return policy.
The buyer must comply with all the provisions of this agreement and adhere to applicable laws.
The buyer submits the purchase order for the products at his own risk, without the store providing any additional guarantees or warranties other than those stipulated in this document.
· The buyer releases the VELORA store from any liability arising from the provision of services to him, including any personal actions that occur during the shipping process.
The buyer is obligated to order and use the products for lawful purposes, and bears responsibility in the event of any illegal use of the products ordered through the store.
· The shipping address must be clear to the shipping representative, and it is prohibited to request shipping to places where entry is prohibited.
The buyer is bound by all payment, shipping and return policies adopted by the store, and the buyer knows and acknowledges that they regulate the relationship between him and the store.
· The store has the right to ban our buyer's membership if we discover at any time that the buyer has violated any of the terms and conditions set forth in this document, or that the buyer has submitted fake purchase orders or abused us in any way.
(9) Content Policy
· The store provides content through it for the purpose of presenting and displaying our services to users and marketing VELORA store products through the store pages.
The data available through the store may contain some unintentional errors, and therefore you release us from any liability arising from this, and you undertake to contact us to inquire and request the correction of any errors found in the data.
The store is obligated to deliver products within the limits of the product data available through the store, and therefore if the product does not conform, the buyer has the right to request a return in accordance with the return policy.
The buyer must check any content available through the store, verify its accuracy and validity, and exercise the care of a prudent person in handling the content.
· VELORA Store assumes no legal responsibility arising from the content available through the store, and you expressly release us from that.
All data provided to other individuals through the store is provided at their own risk without any guarantees from the store.
(10) Reporting the content
If there are any errors in the product data, content, product descriptions, images, or prices, you can contact us via email or WhatsApp number available at the bottom of the VELORA store homepage and report the inaccurate content, and we will correct the content as soon as possible.
(11) Product Policy
· All products displayed through the store are owned by VELORA store, and the products are provided according to the description available through the store.
· The VELORA store displays images of products, which are representative images and do not necessarily have to be of the product offered for sale through the store. They may be taken from another product, or the images may be designs or promotional images.
There may be some slight differences between the images displayed through the VELORA store and the product that will be delivered to the buyer. This is due to lighting conditions during photography or because the images are designs.
Products are delivered according to the description provided by the store, which is an accurate description that expresses all the characteristics of the product that will be delivered to the buyer.
The products are delivered according to the terms of sale and description specified through the store, without regard to the psychological or mental state of the buyer, which is a relative matter that differs from one buyer to another. Our only commitment is to deliver the products according to the accurate description that we have provided through the VELORA store.
· The products must be used for lawful purposes so as not to harm the VELORA store, its products, or its business reputation.
• The trademarks of the products must be respected, whether they belong to the VELORA store or to other sellers, and abuse of the product trademarks is prohibited.
(12) Payment Policy
The buyer must make payment in accordance with this payment policy adopted by us, and you understand and agree that changes to the payment policy may occur from time to time.
The official currency of the Kingdom is the one adopted in determining the prices of products and purchase transactions through the store.
The buyer must review the product prices before placing an order through the store, including the price per item or the total invoice price.
The store provides the buyer with the following payment methods (Mada, Visa, Mastercard, PayPal, Google Pay, Tabi, Tamara, Stc Pay, Apple Pay).
The store may require payment through specific payment methods for the purpose of verifying the seriousness of the payment or in some special orders for the buyer.
• Bank transfer fees may be imposed, and the buyer is responsible for those fees.
• Administrative fees may be charged at any time in connection with the use of the store, and we will announce this clearly through the store.
The buyer bears full responsibility for the payment process, and therefore we are not responsible for any errors in the payment process.
The buyer must keep their payment details confidential and take care to avoid using any suspicious means or unlicensed software.
The products that the buyer obtains from the store include all applicable government taxes, and the value-added tax of 15% of the invoice value is added to the invoice issued to the buyer, which the store collects from the buyer and then pays to the tax authorities.
(13) Shipping Policy
VELORA Store provides shipping services to buyers through shipping companies approved by us. We always strive to provide a distinguished service for delivering orders to buyers. VELORA Store has contracted with Aramex to provide shipping services to the buyer.
The buyer is responsible for the cost of shipping the products, and the shipping cost will be:
- 24 riyals for the first 15 kilos.
- An additional 2 riyals will be added for each extra kilometer.
Shipping takes place within a period of 3 to 8 working days. If the purchase order is placed on a Thursday or Friday, those days will not be counted within this period, due to the work stoppage on these days, in addition to the work stoppage on official holidays.
· All orders placed on holidays or official holidays will be shipped on the next working day.
The buyer undertakes to keep the electronic payment receipts that may be requested from him during the delivery of the products to him, and also undertakes to sign the receipt of the product.
The buyer is obligated to pay for the products he ordered (if he did not pay electronically) in addition to the shipping fee (if applicable) once he receives the products upon delivery.
The buyer undertakes to inspect the products before signing for receipt from the shipping representative, and acknowledges that his signature upon receipt is conclusive proof that the products are free from any apparent defects such as damage, breakage, and flaws.
(14) Warranty Policy
The store provides the products offered for sale according to the warranties provided by the manufacturers, traders, or suppliers. The store does not provide any special warranties for the products, and the store transfers all product-related warranties to the buyers.
(15) Comments Policy
VELORA store allows registered shoppers to add comments on products they purchase through the store, and these comments must be subject to the following terms and conditions:
The comment must be related to the product being reviewed, and include a description of the buyer's experience with the product, or the product's advantages or disadvantages.
· VELORA store does not accept any comments that are offensive, violate this agreement, or violate any applicable laws.
· VELORA store does not accept any comments that include abuse of the store or any of the users, production companies, individuals, suppliers, countries, cultures, customs, traditions, norms, any of the production companies, competitors, or otherwise.
· VELORA store does not accept any comments that include any promotion of services or goods not affiliated with us, and it is also prohibited to include any software, external links or any content not related to the products.
· Posting any kind of communication channels through the store is prohibited, and the store will delete any communication channels broadcast through comments.
· VELORA store reserves the right to delete comments that violate the terms of this agreement, while we retain all our legal rights and compensation.
Any person or entity harmed by comments made by the buyer reserves all rights to appropriate compensation with all legal and judicial claims.
(16) Third parties
Third parties may assist us in providing our services, and the store disclaims its legal responsibility for any direct or indirect, intentional or unintentional errors committed by the third parties providing services through the store.
· The user may be subject to third-party terms and conditions that are not under our control. Therefore, the user must review and agree to these policies before using the services provided by third parties through us.
(17) Intellectual Property Rights
The store and all its tangible and intangible assets are our exclusive property and may not be imitated, copied, or reused in any way. All store content (including content, menus, texts, images, videos, symbols, numbers, letters, icons, buttons, music, data, and information) is protected by the laws of the Kingdom of Saudi Arabia and international agreements, and we reserve the right to take legal action in the event of any infringement.
· “ VELORA velora ” is a trademark used by us and it is not permissible to infringe upon it, imitate it, copy it, trade it illegally, or use it on trademarks or services not belonging to us. In the event of infringement of that trademark, we have the right to take all legal measures to preserve all our commercial rights to it.
(18) Legal responsibility
Each user is personally responsible for all actions and activities they perform through the store, and the store will not be jointly or severally liable for any of the users.
Each user is personally responsible for failing to comply with the obligations imposed on them under these terms or applicable policies.
Each user is personally responsible for any violation of the laws in force in the Kingdom of Saudi Arabia or in the country to which he belongs, and the store shall not be jointly or severally liable for any of the users.
The user bears legal responsibility in the event of breaching any of our rights under these terms and conditions or infringing upon any of our rights or our ownership of the store or any of its elements.
· The buyer bears all legal responsibilities and compensation in the event of submitting fraudulent purchase requests or misusing the store's services in any way.
· The buyer bears legal responsibility in the event of misuse of products obtained through the store.
The user bears legal responsibility in the event of abuse of the store on any website, application, social media, via email or through any other means.
· The user bears legal responsibility in the event of abuse of any other person through the store, without any original, consequential or joint liability on the part of the store.
· The user is obligated to compensate us for all damages incurred by the store as a result of any illegal or unauthorized use by the user or any of his affiliates.
· The user is obligated to compensate us in the event of abuse against us, the store management, employees, partners, distributors, agents, affiliates, or any other person belonging to the VELORA store.
We reserve all our legal rights arising from this agreement at any time, and failure to exercise that right at a particular time does not mean waiving it at all other times.
(19) Disclaimer
· The user disclaims our responsibility for all illegal activities not affiliated with us that may occur through the store. The store cannot control all actions that take place through it, and the affected party must inform us so that we can take the necessary steps to stop the source of the harm.
The store may stop operating from time to time and may stop permanently, whether for voluntary or involuntary reasons. Therefore, you release us from any legal responsibility in the event of a permanent or temporary stoppage of the store or any of its services.
The store does not provide any type of insurance or compensation to any of its users. Every person who uses the store and its services does so at their own risk, and the store will not be liable to any user for any reason arising from the use of the store or its services or the application of our terms and policies.
The store is not responsible for any comments or content posted through it, or for any communications inside or outside the store. The store is also not responsible in any way for the buying and selling transactions that take place between the advertiser and the buyer.
(20) Communications and notifications
The store will contact you from time to time through the contact details you have provided to us. Under this agreement, you authorize us to contact you electronically or by phone. If you do not wish to receive communications from us, you must notify us and we will immediately stop contacting you. However, this means that our services may be permanently discontinued for you.
Any notifications the store wishes to send to users will be sent via their contact information, and users are assumed to be aware of the notification once the store sends it. If a user wishes to send us notifications, this must be done through our contact methods available on the store's pages (email, WhatsApp number).
(21) Amendments and Additions
You acknowledge and agree that our services may be continuously modified or updated, and that our terms and conditions and privacy policy may be modified, updated, or added to from time to time. The store is not obligated to notify any of its users, and we will update the latest version date at the top of this document. Therefore, you should review this agreement before any transaction you make through the store. Accordingly, you acknowledge the right of "VELORA" store at any time and without prior notice and at its sole discretion to revise these terms and conditions or impose new terms and conditions relating to the services of the "VELORA" store or obtain them. You are responsible for reviewing these terms and conditions periodically to review any modifications to those terms and conditions. Any use of or obtaining of products or services from the "VELORA" store constitutes your acceptance of those revisions or additions.
(22) Cancellation
The store reserves the right to cancel any of its services, modify or change the store entirely, or alter its business activities. We also reserve the right to cancel or replace these terms and conditions and privacy policy at any time without requiring your consent.
(23) The Law
The interpretation and implementation of the provisions of this document shall be subject to the regulations in force in the Kingdom of Saudi Arabia. These conditions are not limited to the provisions contained herein, but extend to include all legal texts regulating civil and commercial relations in force in the Kingdom of Saudi Arabia, as long as they are complementary rules and do not directly or indirectly conflict with the provisions contained in this document.
(24) Jurisdiction
The Saudi judiciary shall have jurisdiction to adjudicate any dispute arising from the interpretation or implementation of any clause of this document. In the event that any clause is excluded by a court ruling, this shall not affect the validity of the other clauses, and they shall remain in force and produce their legal effects unless the store cancels the agreement.
(25) Arabic language
This document was drafted in Arabic, and in the event of its translation into any other language, the Arabic text shall be the one used before all official and unofficial bodies if the foreign translation conflicts with it.
(26) Contact Us
You can contact us via:
Email: [email protected]
WhatsApp number 966563134189
