Return & Exchange Policy
At Velora, we care deeply about your satisfaction and strive for every piece you receive to reflect the quality we believe in. Each design is created with precision and attention to detail to meet our standards of timeless elegance and refinement
1. Orders Policy
- All abayas are custom made to order, therefore non-refundable and non-exchangeable.
- Please ensure that all measurements and details are reviewed carefully before confirming your order.
2. Manufacturing Issues
- If there’s a manufacturing issue or if the item received is different from your order, we will repair or replace it at no cost.
- You must contact us within 24 hours of receiving your order with details and photos of the issue.
3. Important Notes
- Color shades may vary slightly from the images shown due to lighting or screen differences — this is not considered a defect.
- In the rare case that a fabric is unavailable, it may be replaced with an equal or higher quality alternativewithout affecting the design.
- Minor loose threads are not considered defects, as each piece is carefully handmade.
4. Contact Us
For any inquiries or concerns regarding your order, please reach out to us via WhatsApp, email or our official social media channels.
